Frequently Asked Questions
Everything you need to know about our authentic Mediterranean flavors and delivery process.
How do you ensure the freshness of perishable products during shipping?
We use specialized temperature-controlled packaging, including insulated liners and non-toxic gel ice packs, to ensure your mezes and cheeses stay chilled and fresh until they reach your doorstep.
Where does MezeHub source its ingredients?
We pride ourselves on authenticity. Our products are sourced directly from artisanal producers across the Mediterranean, including Greece, Turkey, Lebanon, and Italy, to bring you traditional flavors.
What is your shipping policy for refrigerated items?
To maintain product integrity, orders containing perishables are shipped via Express shipping (1-2 days). We typically ship Monday through Wednesday to avoid weekend delays in transit.
Do you offer options for specific dietary requirements?
Yes, MezeHub offers a wide variety of vegan, gluten-free, and dairy-free options. You can use our website filters to browse products that meet your specific dietary needs.
What should I do if my order arrives damaged or warm?
Customer satisfaction is our priority. If your order is damaged or not at the correct temperature upon arrival, please take a photo and contact our support team within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link so you can monitor your MezeHub delivery every step of the way.