Returns & Refunds Policy
At MezeHub, we strive to ensure the highest quality for our gourmet food products; however, due to the perishable nature of our goods, returns are handled on a case-by-case basis to ensure food safety and customer satisfaction.
Report Issues
Contact our support team within 24 hours of delivery if your items are damaged, incorrect, or spoiled, providing your order number and clear photos of the products.
Review Process
Our quality assurance team will review your request and the provided documentation to determine if the items are eligible for a refund or replacement based on our freshness guarantee.
Disposal or Return
For safety reasons, we typically do not require the return of perishable items; we will instruct you to either dispose of the product or return non-perishable pantry goods using a provided shipping label.
Refund Processing
Once approved, a refund will be issued to your original payment method within 5-7 business days, or a replacement shipment will be dispatched immediately at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing